Be Aware when Towing!

They tow the first 10 miles for free and every mile after that is $4.25 each. This is not the issue since I knew this before I set up my account. The issue is they will choose the longest possible route to be able to get the most money out of you and simply say they only go by what their system says. I had to have my car towed to the shop which when I looked it up was said to be 16 miles away when I called Hum they said it was 22 miles away so they would be charging me for the additional 12. I had no other option so I agreed. But when I got the receipt from the Tow company it said it was only 17 miles. So I called Hum hoping they would correct the error but they said No because it doesnt matter what the tow company actually did it only matters what their computer says. Which is complete BS by the way! They just want to get the most money possible. Needless to say Im done with Hum besides you can only do 4 service calls in a year!

3mshaw about Hum: GPS Family Locator, v1.9.1628